Zoom Charge on Your Bank Statement

Zoom is a subscription company, and a charge from it on your bank statement is a payment taken by Zoom. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage.

What Is Zoom?

Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement.

Category: Subscription

Is a Zoom Charge Legitimate?

Zoom is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zoom account to review recent activity.

How Does Zoom Appear on Your Bank Statement?

This company may appear on your bank statement under one of these transaction descriptors:

If you see any of these codes on your statement, click the link above to find out more about that specific charge.

How Do I Cancel or Dispute a Zoom Charge?

  1. Check your account: Log in to your Zoom account and review your active subscriptions and recent transactions. You may have forgotten about a trial or annual renewal.
  2. Contact the merchant: Reach out to Zoom customer support and request a cancellation or refund. Keep a written record of all communication.
  3. Raise a chargeback: If you did not authorise the charge and the merchant does not help, contact your bank to dispute the transaction. Your bank can raise a chargeback on your behalf under Visa or Mastercard rules.
  4. Section 75 protection: If the purchase was made on a credit card and was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

Frequently Asked Questions About Zoom Charges

What is Zoom on my bank statement?

Zoom is a subscription company. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement. It may appear on your bank statement under a shortened descriptor rather than its full name.

Is a charge from Zoom legitimate?

Zoom is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zoom account to review recent activity.

How do I cancel Zoom?

To cancel Zoom, log in to your account on their website and navigate to your account or subscription settings. Alternatively, contact their customer support directly. Once cancelled, no further charges should be taken. If you have already been charged and wish to recover the money, contact your bank to raise a dispute.

How do I dispute a Zoom charge?

If you do not recognise a charge from Zoom, call the number on the back of your bank card or use your bank's mobile app to raise a dispute. Explain that you do not recognise the transaction and ask for a chargeback. Under Visa and Mastercard rules you typically have up to 120 days from the transaction date to raise a chargeback claim. For purchases over £100 paid by credit card, you may also have additional protection under Section 75 of the Consumer Credit Act.

Why does Zoom appear on my statement with a different name?

Banks display a short "transaction descriptor" set by the merchant's payment processor, not the company's full trading name. This is why Zoom may appear as an abbreviation or code. The descriptor is usually the company's registered payment name, which can differ from the brand name you recognise.

For full details, user reviews, and contact information, visit https://www.detectmycharge.com/merchants/zoom