ZOOM.US — Zoom Bank Charge Explained

ZOOM.US on your bank statement is a transaction descriptor for Zoom, a subscription company. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage.

What Is the ZOOM.US Charge?

ZOOM.US is a transaction descriptor for Zoom, a subscription company.

Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code ZOOM.US is the official identifier that Zoom registered with Visa or Mastercard.

Is the ZOOM.US Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Zoom account to review recent activity.

How Do I Cancel or Dispute a ZOOM.US Charge?

  1. Identify the charge: Confirm the charge is from Zoom by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Zoom and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Zoom Use on Bank Statements?

Zoom may also appear on your statement as:

Frequently Asked Questions About ZOOM.US

What is ZOOM.US on my bank statement?

ZOOM.US is a bank statement transaction code for Zoom, a subscription company. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is ZOOM.US a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Zoom account to review recent activity.

Why is ZOOM.US on my bank statement?

ZOOM.US appears on your statement because Zoom processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel ZOOM.US?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a ZOOM.US charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Zoom and all its known transaction codes, visit the Zoom merchant page.