ZOOM.US — Zoom Bank Charge Explained

ZOOM.US on your bank statement is a transaction descriptor for Zoom, a subscription company. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage.

What Is the ZOOM.US Charge?

ZOOM.US is a transaction descriptor for Zoom, a subscription company.

Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code ZOOM.US is the official identifier that Zoom registered with Visa or Mastercard.

Is the ZOOM.US Charge Legitimate?

Zoom is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zoom account to review recent activity.

How Do I Cancel or Dispute a ZOOM.US Charge?

  1. Identify the charge: Confirm the charge is from Zoom by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Zoom and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Zoom customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the ZOOM.US transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Zoom Use on Bank Statements?

Zoom may also appear on your statement as:

Frequently Asked Questions About ZOOM.US

What is ZOOM.US on my bank statement?

ZOOM.US is a bank statement transaction code for Zoom, a subscription company. Zoom is a video-conferencing platform for meetings, webinars and events. A recurring charge is usually a Pro or higher plan, billed monthly or annually, plus any add-ons like extra cloud storage. It typically appears as ZOOM.US or ZOOM on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is ZOOM.US a scam?

Zoom is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zoom account to review recent activity.

Why is ZOOM.US on my bank statement?

ZOOM.US appears on your statement because Zoom processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel ZOOM.US?

To stop ZOOM.US charges from appearing on your statement, you need to cancel your Zoom subscription or account. Log in to the Zoom website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a ZOOM.US charge?

If you believe you have been charged incorrectly by Zoom, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Zoom and all its known transaction codes, visit the Zoom merchant page.