Gojek Charge on Your Bank Statement

Gojek is a travel company, and a charge from it on your bank statement is a payment taken by Gojek. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order.

What Is Gojek?

Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying.

Category: Travel

Is a Gojek Charge Legitimate?

Gojek is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gojek account to review recent activity.

How Does Gojek Appear on Your Bank Statement?

This company may appear on your bank statement under one of these transaction descriptors:

If you see any of these codes on your statement, click the link above to find out more about that specific charge.

How Do I Cancel or Dispute a Gojek Charge?

  1. Check your account: Log in to your Gojek account and review your active subscriptions and recent transactions. You may have forgotten about a trial or annual renewal.
  2. Contact the merchant: Reach out to Gojek customer support and request a cancellation or refund. Keep a written record of all communication.
  3. Raise a chargeback: If you did not authorise the charge and the merchant does not help, contact your bank to dispute the transaction. Your bank can raise a chargeback on your behalf under Visa or Mastercard rules.
  4. Section 75 protection: If the purchase was made on a credit card and was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

Frequently Asked Questions About Gojek Charges

What is Gojek on my bank statement?

Gojek is a travel company. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying. It may appear on your bank statement under a shortened descriptor rather than its full name.

Is a charge from Gojek legitimate?

Gojek is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gojek account to review recent activity.

How do I cancel Gojek?

To cancel Gojek, log in to your account on their website and navigate to your account or subscription settings. Alternatively, contact their customer support directly. Once cancelled, no further charges should be taken. If you have already been charged and wish to recover the money, contact your bank to raise a dispute.

How do I dispute a Gojek charge?

If you do not recognise a charge from Gojek, call the number on the back of your bank card or use your bank's mobile app to raise a dispute. Explain that you do not recognise the transaction and ask for a chargeback. Under Visa and Mastercard rules you typically have up to 120 days from the transaction date to raise a chargeback claim. For purchases over £100 paid by credit card, you may also have additional protection under Section 75 of the Consumer Credit Act.

Why does Gojek appear on my statement with a different name?

Banks display a short "transaction descriptor" set by the merchant's payment processor, not the company's full trading name. This is why Gojek may appear as an abbreviation or code. The descriptor is usually the company's registered payment name, which can differ from the brand name you recognise.

For full details, user reviews, and contact information, visit https://www.detectmycharge.com/merchants/gojek