GOPAY — Gojek Bank Charge Explained

GOPAY on your bank statement is a transaction descriptor for Gojek, a travel company. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order.

What Is the GOPAY Charge?

GOPAY is a transaction descriptor for Gojek, a travel company.

Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code GOPAY is the official identifier that Gojek registered with Visa or Mastercard.

Is the GOPAY Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Gojek account to review recent activity.

How Do I Cancel or Dispute a GOPAY Charge?

  1. Identify the charge: Confirm the charge is from Gojek by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Gojek and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Gojek Use on Bank Statements?

Gojek may also appear on your statement as:

Frequently Asked Questions About GOPAY

What is GOPAY on my bank statement?

GOPAY is a bank statement transaction code for Gojek, a travel company. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is GOPAY a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Gojek account to review recent activity.

Why is GOPAY on my bank statement?

GOPAY appears on your statement because Gojek processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel GOPAY?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a GOPAY charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Gojek and all its known transaction codes, visit the Gojek merchant page.