GOPAY — Gojek Bank Charge Explained

GOPAY on your bank statement is a transaction descriptor for Gojek, a travel company. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order.

What Is the GOPAY Charge?

GOPAY is a transaction descriptor for Gojek, a travel company.

Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code GOPAY is the official identifier that Gojek registered with Visa or Mastercard.

Is the GOPAY Charge Legitimate?

Gojek is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gojek account to review recent activity.

How Do I Cancel or Dispute a GOPAY Charge?

  1. Identify the charge: Confirm the charge is from Gojek by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Gojek and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Gojek customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the GOPAY transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Gojek Use on Bank Statements?

Gojek may also appear on your statement as:

Frequently Asked Questions About GOPAY

What is GOPAY on my bank statement?

GOPAY is a bank statement transaction code for Gojek, a travel company. Gojek is an Indonesian super-app offering ride-hailing, food delivery and payments, with a strong Southeast Asian presence. Charges vary by service and order. They typically appear as GOJEK on your statement, so an unexpected UK charge is worth querying. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is GOPAY a scam?

Gojek is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gojek account to review recent activity.

Why is GOPAY on my bank statement?

GOPAY appears on your statement because Gojek processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel GOPAY?

To stop GOPAY charges from appearing on your statement, you need to cancel your Gojek subscription or account. Log in to the Gojek website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a GOPAY charge?

If you believe you have been charged incorrectly by Gojek, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Gojek and all its known transaction codes, visit the Gojek merchant page.