Frequently Asked Questions

Everything you need to know about identifying unknown bank charges

What is Detect My Charge?

Detect My Charge is a free tool that helps you identify unknown transactions on your bank statement. Simply paste the transaction descriptor from your statement, and we'll match it against our database of UK merchants and common charges.

How does the matching work?

Our matching system compares your search against merchant names, common transaction descriptors, and aliases. We use a scoring algorithm to find the best match from our curated database of UK merchants.

Why can't I find my charge?

Our database is extensive but not exhaustive. If you can't find a charge, it might be from a smaller merchant or use an unusual descriptor. You can help us by reporting the unknown charge using our report form, and we'll work on adding it to our database.

How accurate are the subscription amounts?

Subscription amounts shown are typical prices for UK customers in GBP. These are based on publicly available pricing and may not reflect all tiers, promotions, or regional variations. Always verify with the merchant for the most current pricing.

Is my data safe?

Yes. Your searches are processed entirely in your browser — we don't send or store your search queries on our servers. When you choose to submit a report or a comment, that content is sent to our servers and stored securely in our database so we can review it and, for approved comments, display it to other users. See our Privacy Policy for full details on how we handle your data.

What is Detect My Charge Pro?

Pro is our upcoming premium tier that will include AI-powered summaries, enhanced fraud detection insights, and priority database updates. It's currently in development - stay tuned for the launch!

How can I report an incorrect match?

If a match is incorrect, click the "Not the right match? Report this charge" button below the result card. This helps us improve our database for everyone.

Identify any charge on your bank statement: search Detect My Charge.