MICROSOFT*XBOX — Xbox Game Pass Bank Charge Explained

MICROSOFT*XBOX on your bank statement is a transaction descriptor for Xbox Game Pass, a gaming company. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers.

What Is the MICROSOFT*XBOX Charge?

MICROSOFT*XBOX is a transaction descriptor for Xbox Game Pass, a gaming company.

Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MICROSOFT*XBOX is the official identifier that Xbox Game Pass registered with Visa or Mastercard.

Is the MICROSOFT*XBOX Charge Legitimate?

Xbox Game Pass is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Xbox Game Pass account to review recent activity.

How Do I Cancel or Dispute a MICROSOFT*XBOX Charge?

  1. Identify the charge: Confirm the charge is from Xbox Game Pass by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Xbox Game Pass and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Xbox Game Pass customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the MICROSOFT*XBOX transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Xbox Game Pass Use on Bank Statements?

Xbox Game Pass may also appear on your statement as:

Frequently Asked Questions About MICROSOFT*XBOX

What is MICROSOFT*XBOX on my bank statement?

MICROSOFT*XBOX is a bank statement transaction code for Xbox Game Pass, a gaming company. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is MICROSOFT*XBOX a scam?

Xbox Game Pass is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Xbox Game Pass account to review recent activity.

Why is MICROSOFT*XBOX on my bank statement?

MICROSOFT*XBOX appears on your statement because Xbox Game Pass processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel MICROSOFT*XBOX?

To stop MICROSOFT*XBOX charges from appearing on your statement, you need to cancel your Xbox Game Pass subscription or account. Log in to the Xbox Game Pass website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a MICROSOFT*XBOX charge?

If you believe you have been charged incorrectly by Xbox Game Pass, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Xbox Game Pass and all its known transaction codes, visit the Xbox Game Pass merchant page.