MSFT*XBOX — Xbox Game Pass Bank Charge Explained

MSFT*XBOX on your bank statement is a transaction descriptor for Xbox Game Pass, a gaming company. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers.

What Is the MSFT*XBOX Charge?

MSFT*XBOX is a transaction descriptor for Xbox Game Pass, a gaming company.

Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MSFT*XBOX is the official identifier that Xbox Game Pass registered with Visa or Mastercard.

Is the MSFT*XBOX Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Xbox Game Pass account to review recent activity.

How Do I Cancel or Dispute a MSFT*XBOX Charge?

  1. Identify the charge: Confirm the charge is from Xbox Game Pass by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Xbox Game Pass and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Xbox Game Pass Use on Bank Statements?

Xbox Game Pass may also appear on your statement as:

Frequently Asked Questions About MSFT*XBOX

What is MSFT*XBOX on my bank statement?

MSFT*XBOX is a bank statement transaction code for Xbox Game Pass, a gaming company. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is MSFT*XBOX a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Xbox Game Pass account to review recent activity.

Why is MSFT*XBOX on my bank statement?

MSFT*XBOX appears on your statement because Xbox Game Pass processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel MSFT*XBOX?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a MSFT*XBOX charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Xbox Game Pass and all its known transaction codes, visit the Xbox Game Pass merchant page.