GAME PASS — Xbox Game Pass Bank Charge Explained

GAME PASS on your bank statement may relate to Xbox Game Pass, which is listed in the Gaming category. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers.

What Is the GAME PASS Charge?

GAME PASS may relate to Xbox Game Pass, which is listed in the Gaming category.

Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain.

GAME PASS is how this charge may appear on your bank or card statement.

How Do I Cancel a GAME PASS Charge?

  1. Identify the charge: Confirm the charge is from Xbox Game Pass by checking your email for a receipt or logging into your account on their website.
  2. Cancel a recurring payment: If this is a recurring payment you no longer want, log in to your Xbox Game Pass account and cancel it in your account settings before the next billing date.
  3. Contact the merchant: If you recognise the merchant but have a question about the charge, contact Xbox Game Pass directly using the details on this page.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Xbox Game Pass Use on Bank Statements?

Xbox Game Pass may also appear on your statement as:

Frequently Asked Questions About GAME PASS

What is GAME PASS on my bank statement?

GAME PASS is a bank statement transaction code that may relate to Xbox Game Pass, which is listed in the Gaming category. Xbox Game Pass (now called Xbox Game Pass Ultimate) is Microsoft's gaming subscription service, offering access to hundreds of games on Xbox and PC. Charges appear monthly for Game Pass Core, PC Game Pass, or Game Pass Ultimate tiers. Statements show Microsoft or Xbox — not to be confused with GAME, the UK retail chain. This descriptor appears because banks display a shortened payment code instead of the full company name.

Why is GAME PASS on my bank statement?

GAME PASS is how this charge may appear on your bank or card statement.

How do I cancel GAME PASS?

If this is a recurring payment you no longer want, log in to your Xbox Game Pass account and cancel it in your account settings before the next billing date. If you recognise the merchant but have a question about the charge, contact Xbox Game Pass directly using the details on this page. If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

For more information about Xbox Game Pass and all its known transaction codes, visit the Xbox Game Pass merchant page.