XBOX LIVE on your bank statement is a transaction descriptor for Xbox / Microsoft Store, a gaming company. Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. A fixed recurring amount is usually Game Pass or Game Pass Ultimate, while one-off amounts are game purchases.
XBOX LIVE is a transaction descriptor for Xbox / Microsoft Store, a gaming company.
Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. A fixed recurring amount is usually Game Pass or Game Pass Ultimate, while one-off amounts are game purchases. They typically appear as MICROSOFT or XBOX on your statement.
This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code XBOX LIVE is the official identifier that Xbox / Microsoft Store registered with Visa or Mastercard.
Xbox / Microsoft Store is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Xbox / Microsoft Store account to review recent activity.
Xbox / Microsoft Store may also appear on your statement as:
XBOX LIVE is a bank statement transaction code for Xbox / Microsoft Store, a gaming company. Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. A fixed recurring amount is usually Game Pass or Game Pass Ultimate, while one-off amounts are game purchases. They typically appear as MICROSOFT or XBOX on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.
Xbox / Microsoft Store is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Xbox / Microsoft Store account to review recent activity.
XBOX LIVE appears on your statement because Xbox / Microsoft Store processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.
To stop XBOX LIVE charges from appearing on your statement, you need to cancel your Xbox / Microsoft Store subscription or account. Log in to the Xbox / Microsoft Store website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.
If you believe you have been charged incorrectly by Xbox / Microsoft Store, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.
For more information about Xbox / Microsoft Store and all its known transaction codes, visit the Xbox / Microsoft Store merchant page.