XBOX LIVE — Xbox / Microsoft Store Bank Charge Explained

XBOX LIVE on your bank statement may relate to Xbox / Microsoft Store, which is listed in the Gaming category. Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. They typically appear as MICROSOFT or XBOX on your statement.

What Is the XBOX LIVE Charge?

XBOX LIVE may relate to Xbox / Microsoft Store, which is listed in the Gaming category.

Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. They typically appear as MICROSOFT or XBOX on your statement.

XBOX LIVE is how this charge may appear on your bank or card statement.

How Do I Cancel a XBOX LIVE Charge?

  1. Identify the charge: Confirm the charge is from Xbox / Microsoft Store by checking your email for a receipt or logging into your account on their website.
  2. Cancel a recurring payment: If this is a recurring payment you no longer want, log in to your Xbox / Microsoft Store account and cancel it in your account settings before the next billing date.
  3. Contact the merchant: If you recognise the merchant but have a question about the charge, contact Xbox / Microsoft Store directly using the details on this page.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Xbox / Microsoft Store Use on Bank Statements?

Xbox / Microsoft Store may also appear on your statement as:

Frequently Asked Questions About XBOX LIVE

What is XBOX LIVE on my bank statement?

XBOX LIVE is a bank statement transaction code that may relate to Xbox / Microsoft Store, which is listed in the Gaming category. Xbox and the Microsoft Store bill for Game Pass subscriptions, game and add-on purchases, and Xbox Live. They typically appear as MICROSOFT or XBOX on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Why is XBOX LIVE on my bank statement?

XBOX LIVE is how this charge may appear on your bank or card statement.

How do I cancel XBOX LIVE?

If this is a recurring payment you no longer want, log in to your Xbox / Microsoft Store account and cancel it in your account settings before the next billing date. If you recognise the merchant but have a question about the charge, contact Xbox / Microsoft Store directly using the details on this page. If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

Related charges

For more information about Xbox / Microsoft Store and all its known transaction codes, visit the Xbox / Microsoft Store merchant page.