XBOX on your bank statement is a transaction descriptor for Microsoft, a technology company. Microsoft bills for a range of products including Microsoft 365, Xbox Game Pass, Xbox Live, OneDrive storage and Windows Store purchases. A recurring charge is usually a subscription such as Microsoft 365 or Game Pass billed monthly or annually.
XBOX is a transaction descriptor for Microsoft, a technology company.
Microsoft bills for a range of products including Microsoft 365, Xbox Game Pass, Xbox Live, OneDrive storage and Windows Store purchases. A recurring charge is usually a subscription such as Microsoft 365 or Game Pass billed monthly or annually. It commonly appears as MICROSOFT, MSFT or MICROSOFT*<service> on your statement.
This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code XBOX is the official identifier that Microsoft registered with Visa or Mastercard.
Microsoft is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Microsoft account to review recent activity.
Microsoft may also appear on your statement as:
XBOX is a bank statement transaction code for Microsoft, a technology company. Microsoft bills for a range of products including Microsoft 365, Xbox Game Pass, Xbox Live, OneDrive storage and Windows Store purchases. A recurring charge is usually a subscription such as Microsoft 365 or Game Pass billed monthly or annually. It commonly appears as MICROSOFT, MSFT or MICROSOFT*<service> on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.
Microsoft is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Microsoft account to review recent activity.
XBOX appears on your statement because Microsoft processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.
To stop XBOX charges from appearing on your statement, you need to cancel your Microsoft subscription or account. Log in to the Microsoft website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.
If you believe you have been charged incorrectly by Microsoft, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.
For more information about Microsoft and all its known transaction codes, visit the Microsoft merchant page.