TEMU.COM — Temu Bank Charge Explained

TEMU.COM on your bank statement is a transaction descriptor for Temu, a retail company. Temu is a fast-growing Chinese e-commerce platform offering very cheap products across many categories. Charges are individual orders that vary in size and ship from overseas.

What Is the TEMU.COM Charge?

TEMU.COM is a transaction descriptor for Temu, a retail company.

Temu is a fast-growing Chinese e-commerce platform offering very cheap products across many categories. Charges are individual orders that vary in size and ship from overseas. They typically appear as TEMU or TEMU.COM; check for any charge you did not authorise.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code TEMU.COM is the official identifier that Temu registered with Visa or Mastercard.

Is the TEMU.COM Charge Legitimate?

If you do not recognise this transaction, contact your bank promptly and follow its reporting process. Your bank can explain what options are available. Contacting the merchant directly may also help.

How Do I Cancel or Dispute a TEMU.COM Charge?

  1. Identify the charge: Confirm the charge is from Temu by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Temu and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Temu Use on Bank Statements?

Temu may also appear on your statement as:

Frequently Asked Questions About TEMU.COM

What is TEMU.COM on my bank statement?

TEMU.COM is a bank statement transaction code for Temu, a retail company. Temu is a fast-growing Chinese e-commerce platform offering very cheap products across many categories. Charges are individual orders that vary in size and ship from overseas. They typically appear as TEMU or TEMU.COM; check for any charge you did not authorise. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is TEMU.COM a scam?

If you do not recognise this transaction, contact your bank promptly and follow its reporting process. Your bank can explain what options are available. Contacting the merchant directly may also help.

Why is TEMU.COM on my bank statement?

TEMU.COM appears on your statement because Temu processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel TEMU.COM?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a TEMU.COM charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Temu and all its known transaction codes, visit the Temu merchant page.