BOLT — Bolt Bank Charge Explained

BOLT on your bank statement is a transaction descriptor for Bolt, a travel company. Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription.

What Is the BOLT Charge?

BOLT is a transaction descriptor for Bolt, a travel company.

Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription. They typically appear as BOLT.EU or BOLT on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code BOLT is the official identifier that Bolt registered with Visa or Mastercard.

Is the BOLT Charge Legitimate?

Bolt is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Bolt account to review recent activity.

How Do I Cancel or Dispute a BOLT Charge?

  1. Identify the charge: Confirm the charge is from Bolt by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Bolt and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Bolt customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the BOLT transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Bolt Use on Bank Statements?

Bolt may also appear on your statement as:

Frequently Asked Questions About BOLT

What is BOLT on my bank statement?

BOLT is a bank statement transaction code for Bolt, a travel company. Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription. They typically appear as BOLT.EU or BOLT on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is BOLT a scam?

Bolt is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Bolt account to review recent activity.

Why is BOLT on my bank statement?

BOLT appears on your statement because Bolt processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel BOLT?

To stop BOLT charges from appearing on your statement, you need to cancel your Bolt subscription or account. Log in to the Bolt website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a BOLT charge?

If you believe you have been charged incorrectly by Bolt, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Bolt and all its known transaction codes, visit the Bolt merchant page.