BOLT on your bank statement is a transaction descriptor for Bolt, a travel company. Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription.
BOLT is a transaction descriptor for Bolt, a travel company.
Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription. They typically appear as BOLT.EU or BOLT on your statement.
This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code BOLT is the official identifier that Bolt registered with Visa or Mastercard.
A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Bolt account to review recent activity.
Bolt may also appear on your statement as:
BOLT is a bank statement transaction code for Bolt, a travel company. Bolt is a ride-hailing, scooter and delivery app operating across Europe, Africa and Latin America. Charges vary by trip or order, and a recurring amount may be a Bolt subscription. They typically appear as BOLT.EU or BOLT on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.
A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Bolt account to review recent activity.
BOLT appears on your statement because Bolt processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.
If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.
BOLT (usually shown as BOLT.EU, BOLT.EU/O/ followed by a long reference number, or BOLT*) on your statement is a payment to Bolt, the Estonian ride-hailing and mobility company (Bolt Operations OÜ, headquartered in Tallinn). Bolt operates taxis, scooter and e-bike hire, car rental in some markets, and Bolt Food delivery across Europe, Africa and beyond. It's worth knowing this is not the same company as the US online-checkout firm also called "Bolt" — the .EU in the descriptor is the giveaway that it's the transport app.
Most BOLT charges are one-off payments: a ride, a scooter or e-bike unlock and per-minute fee, or a Bolt Food order. A small recurring amount is most likely Bolt Plus, Bolt's optional subscription offering discounted rides or delivery perks in the cities where it's available. The long number after BOLT.EU/O/ is simply Bolt's internal order reference — each trip or order gets its own, which is why every line looks slightly different.
Bolt places a temporary authorisation when you book, then settles the final amount when the trip ends — so a pending figure can differ from the final one, and occasionally you'll briefly see both. Prices also move with demand and route changes, tips are charged separately after the ride, and because Bolt bills from the EU, some UK banks add a small non-sterling transaction fee or show a converted amount.
Common explanations: a family member using the app with your card saved, a scooter ride that was quick to start and easy to forget, a Bolt Food order, or a trip taken abroad on holiday that only posted days later. Because the descriptor never names the city or service, a scooter hire in another country looks identical to a taxi at home.
Open the Bolt app, tap your profile, and check your ride history (and the Bolt Food app's order history if you use it). Each entry shows the date, route or order, and exact amount, and Bolt emails a receipt for every trip — searching your inbox for "Bolt" is the quickest way to match a charge. Check household members' apps too if nothing appears in yours.
Bolt is a legitimate, widely used company, so the descriptor itself is not a red flag — most unrecognised charges turn out to be a forgotten trip or a household member's ride. If nothing matches anywhere, contact Bolt support through the app or bolt.eu first with the date and amount; they can trace the order reference. For a genuinely unauthorised charge — especially if you've never used Bolt — contact your bank to dispute it and consider a replacement card, since your details may have been used fraudulently.
For more information about Bolt and all its known transaction codes, visit the Bolt merchant page.