WISE — Wise Bank Charge Explained

WISE on your bank statement is a transaction descriptor for Wise, a finance company. Wise (formerly TransferWise) is an international money-transfer and multi-currency account service known for low, transparent fees. A charge is usually a transfer plus its small fee, a currency conversion, or a Wise card purchase.

What Is the WISE Charge?

WISE is a transaction descriptor for Wise, a finance company.

Wise (formerly TransferWise) is an international money-transfer and multi-currency account service known for low, transparent fees. A charge is usually a transfer plus its small fee, a currency conversion, or a Wise card purchase. It typically appears as WISE or TRANSFERWISE on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code WISE is the official identifier that Wise registered with Visa or Mastercard.

Is the WISE Charge Legitimate?

Wise is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Wise account to review recent activity.

How Do I Cancel or Dispute a WISE Charge?

  1. Identify the charge: Confirm the charge is from Wise by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Wise and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Wise customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the WISE transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Wise Use on Bank Statements?

Wise may also appear on your statement as:

Frequently Asked Questions About WISE

What is WISE on my bank statement?

WISE is a bank statement transaction code for Wise, a finance company. Wise (formerly TransferWise) is an international money-transfer and multi-currency account service known for low, transparent fees. A charge is usually a transfer plus its small fee, a currency conversion, or a Wise card purchase. It typically appears as WISE or TRANSFERWISE on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is WISE a scam?

Wise is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Wise account to review recent activity.

Why is WISE on my bank statement?

WISE appears on your statement because Wise processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel WISE?

To stop WISE charges from appearing on your statement, you need to cancel your Wise subscription or account. Log in to the Wise website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a WISE charge?

If you believe you have been charged incorrectly by Wise, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Wise and all its known transaction codes, visit the Wise merchant page.