PICADEX — Picadex Bank Charge Explained

PICADEX on your bank statement is a transaction descriptor for Picadex, a online shopping company. Picadex (picadex.com) presents itself as a UK online store selling home accessories such as lighting, mirrors and personal fans, operated by PICADEX LTD (Companies House no. 14567117, registered January 2023).

What Is the PICADEX Charge?

PICADEX is a transaction descriptor for Picadex, a online shopping company.

Picadex (picadex.com) presents itself as a UK online store selling home accessories such as lighting, mirrors and personal fans, operated by PICADEX LTD (Companies House no. 14567117, registered January 2023). Companies House records show the company at a default address in Cardiff with an active proposal to strike off and overdue accounts. Numerous customers report paying for goods that never arrive, non-working phone numbers, unanswered emails, refund requests being ignored, and payments routing overseas despite a UK web presence. Reviewers also report substitution tactics where an ordered item is declared sold out and a different product is offered instead. If you see a Picadex charge for goods you have not received, contact your bank promptly to raise a chargeback (or a Section 75 claim for credit card payments over £100) and report the experience to Action Fraud.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code PICADEX is the official identifier that Picadex registered with Visa or Mastercard.

Is the PICADEX Charge Legitimate?

Picadex has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

How Do I Cancel or Dispute a PICADEX Charge?

  1. Identify the charge: Confirm the charge is from Picadex by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Picadex and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Picadex customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the PICADEX transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Picadex Use on Bank Statements?

Picadex may also appear on your statement as:

Frequently Asked Questions About PICADEX

What is PICADEX on my bank statement?

PICADEX is a bank statement transaction code for Picadex, a online shopping company. Picadex (picadex.com) presents itself as a UK online store selling home accessories such as lighting, mirrors and personal fans, operated by PICADEX LTD (Companies House no. 14567117, registered January 2023). Companies House records show the company at a default address in Cardiff with an active proposal to strike off and overdue accounts. Numerous customers report paying for goods that never arrive, non-working phone numbers, unanswered emails, refund requests being ignored, and payments routing overseas despite a UK web presence. Reviewers also report substitution tactics where an ordered item is declared sold out and a different product is offered instead. If you see a Picadex charge for goods you have not received, contact your bank promptly to raise a chargeback (or a Section 75 claim for credit card payments over £100) and report the experience to Action Fraud. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is PICADEX a scam?

Picadex has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

Why is PICADEX on my bank statement?

PICADEX appears on your statement because Picadex processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel PICADEX?

To stop PICADEX charges from appearing on your statement, you need to cancel your Picadex subscription or account. Log in to the Picadex website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a PICADEX charge?

If you believe you have been charged incorrectly by Picadex, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Picadex and all its known transaction codes, visit the Picadex merchant page.