PETPLAN — Petplan Bank Charge Explained

PETPLAN on your bank statement is a transaction descriptor for Petplan, a subscription company. Petplan is a UK pet-insurance provider covering vet bills for dogs, cats and rabbits. A recurring charge is your monthly insurance premium, which can rise at renewal as your pet ages.

What Is the PETPLAN Charge?

PETPLAN is a transaction descriptor for Petplan, a subscription company.

Petplan is a UK pet-insurance provider covering vet bills for dogs, cats and rabbits. A recurring charge is your monthly insurance premium, which can rise at renewal as your pet ages. It typically appears as PETPLAN on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code PETPLAN is the official identifier that Petplan registered with Visa or Mastercard.

Is the PETPLAN Charge Legitimate?

Petplan is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Petplan account to review recent activity.

How Do I Cancel or Dispute a PETPLAN Charge?

  1. Identify the charge: Confirm the charge is from Petplan by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Petplan and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Petplan customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the PETPLAN transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Petplan Use on Bank Statements?

Petplan may also appear on your statement as:

Frequently Asked Questions About PETPLAN

What is PETPLAN on my bank statement?

PETPLAN is a bank statement transaction code for Petplan, a subscription company. Petplan is a UK pet-insurance provider covering vet bills for dogs, cats and rabbits. A recurring charge is your monthly insurance premium, which can rise at renewal as your pet ages. It typically appears as PETPLAN on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is PETPLAN a scam?

Petplan is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Petplan account to review recent activity.

Why is PETPLAN on my bank statement?

PETPLAN appears on your statement because Petplan processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel PETPLAN?

To stop PETPLAN charges from appearing on your statement, you need to cancel your Petplan subscription or account. Log in to the Petplan website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a PETPLAN charge?

If you believe you have been charged incorrectly by Petplan, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Petplan and all its known transaction codes, visit the Petplan merchant page.