MYCOUNCIL — My Council (UK) Bank Charge Explained

MYCOUNCIL on your bank statement is a transaction descriptor for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal.

What Is the MYCOUNCIL Charge?

MYCOUNCIL is a transaction descriptor for My Council (UK), a government & local services company.

"my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MYCOUNCIL is the official identifier that My Council (UK) registered with Visa or Mastercard.

Is the MYCOUNCIL Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your My Council (UK) account to review recent activity.

How Do I Cancel or Dispute a MYCOUNCIL Charge?

  1. Identify the charge: Confirm the charge is from My Council (UK) by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to My Council (UK) and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does My Council (UK) Use on Bank Statements?

My Council (UK) may also appear on your statement as:

Frequently Asked Questions About MYCOUNCIL

What is MYCOUNCIL on my bank statement?

MYCOUNCIL is a bank statement transaction code for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is MYCOUNCIL a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your My Council (UK) account to review recent activity.

Why is MYCOUNCIL on my bank statement?

MYCOUNCIL appears on your statement because My Council (UK) processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel MYCOUNCIL?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a MYCOUNCIL charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about My Council (UK) and all its known transaction codes, visit the My Council (UK) merchant page.