MY-COUNCIL.UK — My Council (UK) Bank Charge Explained

MY-COUNCIL.UK on your bank statement is a transaction descriptor for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal.

What Is the MY-COUNCIL.UK Charge?

MY-COUNCIL.UK is a transaction descriptor for My Council (UK), a government & local services company.

"my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MY-COUNCIL.UK is the official identifier that My Council (UK) registered with Visa or Mastercard.

Is the MY-COUNCIL.UK Charge Legitimate?

My Council (UK) is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your My Council (UK) account to review recent activity.

How Do I Cancel or Dispute a MY-COUNCIL.UK Charge?

  1. Identify the charge: Confirm the charge is from My Council (UK) by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to My Council (UK) and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact My Council (UK) customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the MY-COUNCIL.UK transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does My Council (UK) Use on Bank Statements?

My Council (UK) may also appear on your statement as:

Frequently Asked Questions About MY-COUNCIL.UK

What is MY-COUNCIL.UK on my bank statement?

MY-COUNCIL.UK is a bank statement transaction code for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is MY-COUNCIL.UK a scam?

My Council (UK) is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your My Council (UK) account to review recent activity.

Why is MY-COUNCIL.UK on my bank statement?

MY-COUNCIL.UK appears on your statement because My Council (UK) processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel MY-COUNCIL.UK?

To stop MY-COUNCIL.UK charges from appearing on your statement, you need to cancel your My Council (UK) subscription or account. Log in to the My Council (UK) website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a MY-COUNCIL.UK charge?

If you believe you have been charged incorrectly by My Council (UK), first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about My Council (UK) and all its known transaction codes, visit the My Council (UK) merchant page.