MY COUNCIL on your bank statement is a transaction descriptor for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal.
MY COUNCIL is a transaction descriptor for My Council (UK), a government & local services company.
"my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill.
This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MY COUNCIL is the official identifier that My Council (UK) registered with Visa or Mastercard.
My Council (UK) is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your My Council (UK) account to review recent activity.
My Council (UK) may also appear on your statement as:
MY COUNCIL is a bank statement transaction code for My Council (UK), a government & local services company. "my-council.uk" is an online payment portal used by UK local councils to process council tax payments and other council service fees. This descriptor appears on bank statements when residents pay online through their council's self-service portal. The charge amount will match your council tax instalment or the specific service you paid for. If you are unsure, log in to your local council's online account or cross-reference the date and amount with your council tax bill. This descriptor appears because banks display a shortened payment code instead of the full company name.
My Council (UK) is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your My Council (UK) account to review recent activity.
MY COUNCIL appears on your statement because My Council (UK) processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.
To stop MY COUNCIL charges from appearing on your statement, you need to cancel your My Council (UK) subscription or account. Log in to the My Council (UK) website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.
If you believe you have been charged incorrectly by My Council (UK), first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.
For more information about My Council (UK) and all its known transaction codes, visit the My Council (UK) merchant page.