JUSTANSWER — JustAnswer Bank Charge Explained

JUSTANSWER on your bank statement is a transaction descriptor for JustAnswer, a online subscription company. JustAnswer is a platform that connects users with verified professionals — including lawyers, doctors, mechanics, vets, and accountants — for advice via chat or phone. The site is widely reported to enrol users in a recurring monthly membership without making the cost clearly visible: many people believe they are making a one-off payment to ask a question, but are actually signing up for a subscription typically costing £28–£46 per month.

What Is the JUSTANSWER Charge?

JUSTANSWER is a transaction descriptor for JustAnswer, a online subscription company.

JustAnswer is a platform that connects users with verified professionals — including lawyers, doctors, mechanics, vets, and accountants — for advice via chat or phone. The site is widely reported to enrol users in a recurring monthly membership without making the cost clearly visible: many people believe they are making a one-off payment to ask a question, but are actually signing up for a subscription typically costing £28–£46 per month. Charges appear on bank statements as JUSTANSWER, JUSTANSWER.COM, or JUSTANSWER.CO.UK. If you did not intend to subscribe, contact JustAnswer to request a cancellation and refund, and ask your bank to block any future payments. You can cancel your membership at justanswer.com/help or justanswer.co.uk/help.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code JUSTANSWER is the official identifier that JustAnswer registered with Visa or Mastercard.

Is the JUSTANSWER Charge Legitimate?

JustAnswer has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

How Do I Cancel or Dispute a JUSTANSWER Charge?

  1. Identify the charge: Confirm the charge is from JustAnswer by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to JustAnswer and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact JustAnswer customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the JUSTANSWER transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does JustAnswer Use on Bank Statements?

JustAnswer may also appear on your statement as:

Frequently Asked Questions About JUSTANSWER

What is JUSTANSWER on my bank statement?

JUSTANSWER is a bank statement transaction code for JustAnswer, a online subscription company. JustAnswer is a platform that connects users with verified professionals — including lawyers, doctors, mechanics, vets, and accountants — for advice via chat or phone. The site is widely reported to enrol users in a recurring monthly membership without making the cost clearly visible: many people believe they are making a one-off payment to ask a question, but are actually signing up for a subscription typically costing £28–£46 per month. Charges appear on bank statements as JUSTANSWER, JUSTANSWER.COM, or JUSTANSWER.CO.UK. If you did not intend to subscribe, contact JustAnswer to request a cancellation and refund, and ask your bank to block any future payments. You can cancel your membership at justanswer.com/help or justanswer.co.uk/help. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is JUSTANSWER a scam?

JustAnswer has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

Why is JUSTANSWER on my bank statement?

JUSTANSWER appears on your statement because JustAnswer processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel JUSTANSWER?

To stop JUSTANSWER charges from appearing on your statement, you need to cancel your JustAnswer subscription or account. Log in to the JustAnswer website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a JUSTANSWER charge?

If you believe you have been charged incorrectly by JustAnswer, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about JustAnswer and all its known transaction codes, visit the JustAnswer merchant page.