JA* — JustAnswer Bank Charge Explained

JA* on your bank statement is a transaction descriptor for JustAnswer, a online subscription company. JustAnswer connects users with professionals, including lawyers, doctors, mechanics, vets and accountants, for advice by chat or phone. The service may offer a recurring membership; listed charges are £28–£46 per month.

What Is the JA* Charge?

JA* is a transaction descriptor for JustAnswer, a online subscription company.

JustAnswer connects users with professionals, including lawyers, doctors, mechanics, vets and accountants, for advice by chat or phone. The service may offer a recurring membership; listed charges are £28–£46 per month. Charges can appear as JUSTANSWER, JUSTANSWER.COM or JUSTANSWER.CO.UK. Review the sign-up terms and receipt, and use justanswer.com/help or justanswer.co.uk/help for account, cancellation or refund questions. If the entry does not match your records, ask your bank or card issuer for transaction details.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code JA* is the official identifier that JustAnswer registered with Visa or Mastercard.

Is the JA* Charge Legitimate?

If you do not recognise this transaction, contact your bank promptly and follow its reporting process. Your bank can explain what options are available. Contacting the merchant directly may also help.

How Do I Cancel or Dispute a JA* Charge?

  1. Identify the charge: Confirm the charge is from JustAnswer by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to JustAnswer and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does JustAnswer Use on Bank Statements?

JustAnswer may also appear on your statement as:

Frequently Asked Questions About JA*

What is JA* on my bank statement?

JA* is a bank statement transaction code for JustAnswer, a online subscription company. JustAnswer connects users with professionals, including lawyers, doctors, mechanics, vets and accountants, for advice by chat or phone. The service may offer a recurring membership; listed charges are £28–£46 per month. Charges can appear as JUSTANSWER, JUSTANSWER.COM or JUSTANSWER.CO.UK. Review the sign-up terms and receipt, and use justanswer.com/help or justanswer.co.uk/help for account, cancellation or refund questions. If the entry does not match your records, ask your bank or card issuer for transaction details. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is JA* a scam?

If you do not recognise this transaction, contact your bank promptly and follow its reporting process. Your bank can explain what options are available. Contacting the merchant directly may also help.

Why is JA* on my bank statement?

JA* appears on your statement because JustAnswer processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel JA*?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a JA* charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about JustAnswer and all its known transaction codes, visit the JustAnswer merchant page.