IZETTLE — Zettle by PayPal Bank Charge Explained

IZETTLE on your bank statement is a transaction descriptor for Zettle by PayPal, a finance company. Card payment terminal provider owned by PayPal, used by small businesses and pop-up shops. The actual merchant name is usually hidden behind the Zettle/iZettle brand on bank statements.

What Is the IZETTLE Charge?

IZETTLE is a transaction descriptor for Zettle by PayPal, a finance company.

Card payment terminal provider owned by PayPal, used by small businesses and pop-up shops. The actual merchant name is usually hidden behind the Zettle/iZettle brand on bank statements.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code IZETTLE is the official identifier that Zettle by PayPal registered with Visa or Mastercard.

Is the IZETTLE Charge Legitimate?

Zettle by PayPal is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zettle by PayPal account to review recent activity.

How Do I Cancel or Dispute a IZETTLE Charge?

  1. Identify the charge: Confirm the charge is from Zettle by PayPal by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Zettle by PayPal and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Zettle by PayPal customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the IZETTLE transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Zettle by PayPal Use on Bank Statements?

Zettle by PayPal may also appear on your statement as:

Frequently Asked Questions About IZETTLE

What is IZETTLE on my bank statement?

IZETTLE is a bank statement transaction code for Zettle by PayPal, a finance company. Card payment terminal provider owned by PayPal, used by small businesses and pop-up shops. The actual merchant name is usually hidden behind the Zettle/iZettle brand on bank statements. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is IZETTLE a scam?

Zettle by PayPal is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Zettle by PayPal account to review recent activity.

Why is IZETTLE on my bank statement?

IZETTLE appears on your statement because Zettle by PayPal processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel IZETTLE?

To stop IZETTLE charges from appearing on your statement, you need to cancel your Zettle by PayPal subscription or account. Log in to the Zettle by PayPal website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a IZETTLE charge?

If you believe you have been charged incorrectly by Zettle by PayPal, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Zettle by PayPal and all its known transaction codes, visit the Zettle by PayPal merchant page.