UDEMY — Udemy Bank Charge Explained

UDEMY on your bank statement is a transaction descriptor for Udemy, a subscription company. Udemy is an online course marketplace where you usually buy individual courses outright, though it also offers a Personal Plan subscription. One-off charges are course purchases that vary in price, while a recurring amount is the subscription.

What Is the UDEMY Charge?

UDEMY is a transaction descriptor for Udemy, a subscription company.

Udemy is an online course marketplace where you usually buy individual courses outright, though it also offers a Personal Plan subscription. One-off charges are course purchases that vary in price, while a recurring amount is the subscription. It typically appears as UDEMY on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code UDEMY is the official identifier that Udemy registered with Visa or Mastercard.

Is the UDEMY Charge Legitimate?

Udemy is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Udemy account to review recent activity.

How Do I Cancel or Dispute a UDEMY Charge?

  1. Identify the charge: Confirm the charge is from Udemy by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Udemy and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Udemy customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the UDEMY transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Udemy Use on Bank Statements?

Udemy may also appear on your statement as:

Frequently Asked Questions About UDEMY

What is UDEMY on my bank statement?

UDEMY is a bank statement transaction code for Udemy, a subscription company. Udemy is an online course marketplace where you usually buy individual courses outright, though it also offers a Personal Plan subscription. One-off charges are course purchases that vary in price, while a recurring amount is the subscription. It typically appears as UDEMY on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is UDEMY a scam?

Udemy is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Udemy account to review recent activity.

Why is UDEMY on my bank statement?

UDEMY appears on your statement because Udemy processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel UDEMY?

To stop UDEMY charges from appearing on your statement, you need to cancel your Udemy subscription or account. Log in to the Udemy website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a UDEMY charge?

If you believe you have been charged incorrectly by Udemy, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Udemy and all its known transaction codes, visit the Udemy merchant page.