PETS AT HOME — Pets at Home Bank Charge Explained

PETS AT HOME on your bank statement is a transaction descriptor for Pets at Home, a retail company. Pets at Home is a UK pet-supplies retailer with stores, Vets4Pets practices and grooming salons. One-off charges cover food, supplies and treatments, while a recurring amount may be a VIP plan or health subscription.

What Is the PETS AT HOME Charge?

PETS AT HOME is a transaction descriptor for Pets at Home, a retail company.

Pets at Home is a UK pet-supplies retailer with stores, Vets4Pets practices and grooming salons. One-off charges cover food, supplies and treatments, while a recurring amount may be a VIP plan or health subscription. They typically appear as PETS AT HOME on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code PETS AT HOME is the official identifier that Pets at Home registered with Visa or Mastercard.

Is the PETS AT HOME Charge Legitimate?

Pets at Home is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Pets at Home account to review recent activity.

How Do I Cancel or Dispute a PETS AT HOME Charge?

  1. Identify the charge: Confirm the charge is from Pets at Home by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Pets at Home and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Pets at Home customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the PETS AT HOME transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Pets at Home Use on Bank Statements?

Pets at Home may also appear on your statement as:

Frequently Asked Questions About PETS AT HOME

What is PETS AT HOME on my bank statement?

PETS AT HOME is a bank statement transaction code for Pets at Home, a retail company. Pets at Home is a UK pet-supplies retailer with stores, Vets4Pets practices and grooming salons. One-off charges cover food, supplies and treatments, while a recurring amount may be a VIP plan or health subscription. They typically appear as PETS AT HOME on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is PETS AT HOME a scam?

Pets at Home is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Pets at Home account to review recent activity.

Why is PETS AT HOME on my bank statement?

PETS AT HOME appears on your statement because Pets at Home processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel PETS AT HOME?

To stop PETS AT HOME charges from appearing on your statement, you need to cancel your Pets at Home subscription or account. Log in to the Pets at Home website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a PETS AT HOME charge?

If you believe you have been charged incorrectly by Pets at Home, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Pets at Home and all its known transaction codes, visit the Pets at Home merchant page.