OVO — OVO Energy Bank Charge Explained

OVO on your bank statement is a transaction descriptor for OVO Energy, a utilities company. OVO Energy is a UK energy supplier focused on greener energy and smart-home tech. A recurring charge is usually your monthly energy Direct Debit, reviewed periodically against your usage.

What Is the OVO Charge?

OVO is a transaction descriptor for OVO Energy, a utilities company.

OVO Energy is a UK energy supplier focused on greener energy and smart-home tech. A recurring charge is usually your monthly energy Direct Debit, reviewed periodically against your usage. It typically appears as OVO ENERGY on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code OVO is the official identifier that OVO Energy registered with Visa or Mastercard.

Is the OVO Charge Legitimate?

OVO Energy is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your OVO Energy account to review recent activity.

How Do I Cancel or Dispute a OVO Charge?

  1. Identify the charge: Confirm the charge is from OVO Energy by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to OVO Energy and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact OVO Energy customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the OVO transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does OVO Energy Use on Bank Statements?

OVO Energy may also appear on your statement as:

Frequently Asked Questions About OVO

What is OVO on my bank statement?

OVO is a bank statement transaction code for OVO Energy, a utilities company. OVO Energy is a UK energy supplier focused on greener energy and smart-home tech. A recurring charge is usually your monthly energy Direct Debit, reviewed periodically against your usage. It typically appears as OVO ENERGY on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is OVO a scam?

OVO Energy is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your OVO Energy account to review recent activity.

Why is OVO on my bank statement?

OVO appears on your statement because OVO Energy processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel OVO?

To stop OVO charges from appearing on your statement, you need to cancel your OVO Energy subscription or account. Log in to the OVO Energy website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a OVO charge?

If you believe you have been charged incorrectly by OVO Energy, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about OVO Energy and all its known transaction codes, visit the OVO Energy merchant page.