MYHERMES — Evri Bank Charge Explained

MYHERMES on your bank statement is a transaction descriptor for Evri, a retail company. Evri (formerly Hermes) is a UK parcel-delivery company used by many online retailers. A direct charge usually relates to postage you bought to send a parcel, since most deliveries you receive are paid for by the retailer.

What Is the MYHERMES Charge?

MYHERMES is a transaction descriptor for Evri, a retail company.

Evri (formerly Hermes) is a UK parcel-delivery company used by many online retailers. A direct charge usually relates to postage you bought to send a parcel, since most deliveries you receive are paid for by the retailer. It typically appears as EVRI or HERMES on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code MYHERMES is the official identifier that Evri registered with Visa or Mastercard.

Is the MYHERMES Charge Legitimate?

Evri is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Evri account to review recent activity.

How Do I Cancel or Dispute a MYHERMES Charge?

  1. Identify the charge: Confirm the charge is from Evri by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Evri and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Evri customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the MYHERMES transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Evri Use on Bank Statements?

Evri may also appear on your statement as:

Frequently Asked Questions About MYHERMES

What is MYHERMES on my bank statement?

MYHERMES is a bank statement transaction code for Evri, a retail company. Evri (formerly Hermes) is a UK parcel-delivery company used by many online retailers. A direct charge usually relates to postage you bought to send a parcel, since most deliveries you receive are paid for by the retailer. It typically appears as EVRI or HERMES on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is MYHERMES a scam?

Evri is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Evri account to review recent activity.

Why is MYHERMES on my bank statement?

MYHERMES appears on your statement because Evri processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel MYHERMES?

To stop MYHERMES charges from appearing on your statement, you need to cancel your Evri subscription or account. Log in to the Evri website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a MYHERMES charge?

If you believe you have been charged incorrectly by Evri, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Evri and all its known transaction codes, visit the Evri merchant page.