JIRA — Atlassian Bank Charge Explained

JIRA on your bank statement is a transaction descriptor for Atlassian, a subscription company. Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use.

What Is the JIRA Charge?

JIRA is a transaction descriptor for Atlassian, a subscription company.

Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use. It typically appears as ATLASSIAN on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code JIRA is the official identifier that Atlassian registered with Visa or Mastercard.

Is the JIRA Charge Legitimate?

Atlassian is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Atlassian account to review recent activity.

How Do I Cancel or Dispute a JIRA Charge?

  1. Identify the charge: Confirm the charge is from Atlassian by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Atlassian and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Atlassian customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the JIRA transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Atlassian Use on Bank Statements?

Atlassian may also appear on your statement as:

Frequently Asked Questions About JIRA

What is JIRA on my bank statement?

JIRA is a bank statement transaction code for Atlassian, a subscription company. Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use. It typically appears as ATLASSIAN on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is JIRA a scam?

Atlassian is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Atlassian account to review recent activity.

Why is JIRA on my bank statement?

JIRA appears on your statement because Atlassian processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel JIRA?

To stop JIRA charges from appearing on your statement, you need to cancel your Atlassian subscription or account. Log in to the Atlassian website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a JIRA charge?

If you believe you have been charged incorrectly by Atlassian, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Atlassian and all its known transaction codes, visit the Atlassian merchant page.