HUBSPOT — HubSpot Bank Charge Explained

HUBSPOT on your bank statement is a transaction descriptor for HubSpot, a subscription company. HubSpot is a CRM and marketing platform covering sales, marketing and customer service. A recurring charge is your subscription, which can be a significant monthly or annual amount depending on your hubs and contacts.

What Is the HUBSPOT Charge?

HUBSPOT is a transaction descriptor for HubSpot, a subscription company.

HubSpot is a CRM and marketing platform covering sales, marketing and customer service. A recurring charge is your subscription, which can be a significant monthly or annual amount depending on your hubs and contacts. It typically appears as HUBSPOT on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code HUBSPOT is the official identifier that HubSpot registered with Visa or Mastercard.

Is the HUBSPOT Charge Legitimate?

HubSpot is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your HubSpot account to review recent activity.

How Do I Cancel or Dispute a HUBSPOT Charge?

  1. Identify the charge: Confirm the charge is from HubSpot by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to HubSpot and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact HubSpot customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the HUBSPOT transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does HubSpot Use on Bank Statements?

HubSpot may also appear on your statement as:

Frequently Asked Questions About HUBSPOT

What is HUBSPOT on my bank statement?

HUBSPOT is a bank statement transaction code for HubSpot, a subscription company. HubSpot is a CRM and marketing platform covering sales, marketing and customer service. A recurring charge is your subscription, which can be a significant monthly or annual amount depending on your hubs and contacts. It typically appears as HUBSPOT on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is HUBSPOT a scam?

HubSpot is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your HubSpot account to review recent activity.

Why is HUBSPOT on my bank statement?

HUBSPOT appears on your statement because HubSpot processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel HUBSPOT?

To stop HUBSPOT charges from appearing on your statement, you need to cancel your HubSpot subscription or account. Log in to the HubSpot website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a HUBSPOT charge?

If you believe you have been charged incorrectly by HubSpot, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about HubSpot and all its known transaction codes, visit the HubSpot merchant page.