HERTZ — Hertz Bank Charge Explained

HERTZ on your bank statement is a transaction descriptor for Hertz, a travel company. Hertz is a car-rental company operating in the UK and worldwide. Charges are per rental and vary by vehicle and duration, plus extras like insurance and fuel, and a deposit hold is common at pickup.

What Is the HERTZ Charge?

HERTZ is a transaction descriptor for Hertz, a travel company.

Hertz is a car-rental company operating in the UK and worldwide. Charges are per rental and vary by vehicle and duration, plus extras like insurance and fuel, and a deposit hold is common at pickup. They typically appear as HERTZ on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code HERTZ is the official identifier that Hertz registered with Visa or Mastercard.

Is the HERTZ Charge Legitimate?

Hertz is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Hertz account to review recent activity.

How Do I Cancel or Dispute a HERTZ Charge?

  1. Identify the charge: Confirm the charge is from Hertz by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Hertz and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Hertz customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the HERTZ transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Hertz Use on Bank Statements?

Hertz may also appear on your statement as:

Frequently Asked Questions About HERTZ

What is HERTZ on my bank statement?

HERTZ is a bank statement transaction code for Hertz, a travel company. Hertz is a car-rental company operating in the UK and worldwide. Charges are per rental and vary by vehicle and duration, plus extras like insurance and fuel, and a deposit hold is common at pickup. They typically appear as HERTZ on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is HERTZ a scam?

Hertz is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Hertz account to review recent activity.

Why is HERTZ on my bank statement?

HERTZ appears on your statement because Hertz processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel HERTZ?

To stop HERTZ charges from appearing on your statement, you need to cancel your Hertz subscription or account. Log in to the Hertz website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a HERTZ charge?

If you believe you have been charged incorrectly by Hertz, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Hertz and all its known transaction codes, visit the Hertz merchant page.