H3G — Three Bank Charge Explained

H3G on your bank statement is a transaction descriptor for Three, a telecom company. Three is a UK mobile network offering pay-monthly contracts, SIM-only deals and mobile broadband. A recurring charge is normally your monthly plan, though it can rise if you exceed your allowance or use chargeable extras abroad.

What Is the H3G Charge?

H3G is a transaction descriptor for Three, a telecom company.

Three is a UK mobile network offering pay-monthly contracts, SIM-only deals and mobile broadband. A recurring charge is normally your monthly plan, though it can rise if you exceed your allowance or use chargeable extras abroad. Look for H3G, THREE or 3 on your statement, with billing on a fixed monthly date.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code H3G is the official identifier that Three registered with Visa or Mastercard.

Is the H3G Charge Legitimate?

Three is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Three account to review recent activity.

How Do I Cancel or Dispute a H3G Charge?

  1. Identify the charge: Confirm the charge is from Three by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Three and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Three customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the H3G transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Three Use on Bank Statements?

Three may also appear on your statement as:

Frequently Asked Questions About H3G

What is H3G on my bank statement?

H3G is a bank statement transaction code for Three, a telecom company. Three is a UK mobile network offering pay-monthly contracts, SIM-only deals and mobile broadband. A recurring charge is normally your monthly plan, though it can rise if you exceed your allowance or use chargeable extras abroad. Look for H3G, THREE or 3 on your statement, with billing on a fixed monthly date. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is H3G a scam?

Three is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Three account to review recent activity.

Why is H3G on my bank statement?

H3G appears on your statement because Three processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel H3G?

To stop H3G charges from appearing on your statement, you need to cancel your Three subscription or account. Log in to the Three website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a H3G charge?

If you believe you have been charged incorrectly by Three, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Three and all its known transaction codes, visit the Three merchant page.