GO PUFF — Gopuff Bank Charge Explained

GO PUFF on your bank statement is a transaction descriptor for Gopuff, a retail company. Gopuff is an instant-delivery service for snacks, drinks, household essentials and convenience items from local hubs. Charges are per order and vary by basket plus delivery and service fees, and a Fam membership can reduce fees.

What Is the GO PUFF Charge?

GO PUFF is a transaction descriptor for Gopuff, a retail company.

Gopuff is an instant-delivery service for snacks, drinks, household essentials and convenience items from local hubs. Charges are per order and vary by basket plus delivery and service fees, and a Fam membership can reduce fees. It typically appears as GOPUFF on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code GO PUFF is the official identifier that Gopuff registered with Visa or Mastercard.

Is the GO PUFF Charge Legitimate?

Gopuff is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gopuff account to review recent activity.

How Do I Cancel or Dispute a GO PUFF Charge?

  1. Identify the charge: Confirm the charge is from Gopuff by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Gopuff and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Gopuff customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the GO PUFF transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Gopuff Use on Bank Statements?

Gopuff may also appear on your statement as:

Frequently Asked Questions About GO PUFF

What is GO PUFF on my bank statement?

GO PUFF is a bank statement transaction code for Gopuff, a retail company. Gopuff is an instant-delivery service for snacks, drinks, household essentials and convenience items from local hubs. Charges are per order and vary by basket plus delivery and service fees, and a Fam membership can reduce fees. It typically appears as GOPUFF on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is GO PUFF a scam?

Gopuff is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Gopuff account to review recent activity.

Why is GO PUFF on my bank statement?

GO PUFF appears on your statement because Gopuff processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel GO PUFF?

To stop GO PUFF charges from appearing on your statement, you need to cancel your Gopuff subscription or account. Log in to the Gopuff website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a GO PUFF charge?

If you believe you have been charged incorrectly by Gopuff, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Gopuff and all its known transaction codes, visit the Gopuff merchant page.