FREEAGENT — FreeAgent Bank Charge Explained

FREEAGENT on your bank statement is a transaction descriptor for FreeAgent, a subscription company. FreeAgent is UK accounting software aimed at freelancers and small businesses, sometimes provided free with certain bank accounts. A recurring charge is your monthly subscription where you pay directly.

What Is the FREEAGENT Charge?

FREEAGENT is a transaction descriptor for FreeAgent, a subscription company.

FreeAgent is UK accounting software aimed at freelancers and small businesses, sometimes provided free with certain bank accounts. A recurring charge is your monthly subscription where you pay directly. It typically appears as FREEAGENT on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code FREEAGENT is the official identifier that FreeAgent registered with Visa or Mastercard.

Is the FREEAGENT Charge Legitimate?

FreeAgent is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your FreeAgent account to review recent activity.

How Do I Cancel or Dispute a FREEAGENT Charge?

  1. Identify the charge: Confirm the charge is from FreeAgent by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to FreeAgent and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact FreeAgent customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the FREEAGENT transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does FreeAgent Use on Bank Statements?

FreeAgent may also appear on your statement as:

Frequently Asked Questions About FREEAGENT

What is FREEAGENT on my bank statement?

FREEAGENT is a bank statement transaction code for FreeAgent, a subscription company. FreeAgent is UK accounting software aimed at freelancers and small businesses, sometimes provided free with certain bank accounts. A recurring charge is your monthly subscription where you pay directly. It typically appears as FREEAGENT on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is FREEAGENT a scam?

FreeAgent is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your FreeAgent account to review recent activity.

Why is FREEAGENT on my bank statement?

FREEAGENT appears on your statement because FreeAgent processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel FREEAGENT?

To stop FREEAGENT charges from appearing on your statement, you need to cancel your FreeAgent subscription or account. Log in to the FreeAgent website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a FREEAGENT charge?

If you believe you have been charged incorrectly by FreeAgent, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about FreeAgent and all its known transaction codes, visit the FreeAgent merchant page.