FIRST DIRECT — First Direct Bank Charge Explained

FIRST DIRECT on your bank statement may relate to First Direct, which is listed in the Financial Services category. First Direct is a UK telephone and internet bank, a division of HSBC. It offers current accounts, savings, mortgages, credit cards, and loans.

What Is the FIRST DIRECT Charge?

FIRST DIRECT may relate to First Direct, which is listed in the Financial Services category.

First Direct is a UK telephone and internet bank, a division of HSBC. It offers current accounts, savings, mortgages, credit cards, and loans. Charges on your statement are typically monthly account fees or repayments. First Direct is known for its 24/7 telephone banking.

FIRST DIRECT is how this charge may appear on your bank or card statement.

How Do I Cancel a FIRST DIRECT Charge?

  1. Identify the charge: Confirm the charge is from First Direct by checking your email for a receipt or logging into your account on their website.
  2. Cancel a recurring payment: If this is a recurring payment you no longer want, log in to your First Direct account and cancel it in your account settings before the next billing date.
  3. Contact the merchant: If you recognise the merchant but have a question about the charge, contact First Direct directly using the details on this page.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does First Direct Use on Bank Statements?

First Direct may also appear on your statement as:

Frequently Asked Questions About FIRST DIRECT

What is FIRST DIRECT on my bank statement?

FIRST DIRECT is a bank statement transaction code that may relate to First Direct, which is listed in the Financial Services category. First Direct is a UK telephone and internet bank, a division of HSBC. It offers current accounts, savings, mortgages, credit cards, and loans. Charges on your statement are typically monthly account fees or repayments. First Direct is known for its 24/7 telephone banking. This descriptor appears because banks display a shortened payment code instead of the full company name.

Why is FIRST DIRECT on my bank statement?

FIRST DIRECT is how this charge may appear on your bank or card statement.

How do I cancel FIRST DIRECT?

If this is a recurring payment you no longer want, log in to your First Direct account and cancel it in your account settings before the next billing date. If you recognise the merchant but have a question about the charge, contact First Direct directly using the details on this page. If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

Related charges

For more information about First Direct and all its known transaction codes, visit the First Direct merchant page.