DUOLINGO — Duolingo Bank Charge Explained

DUOLINGO on your bank statement is a transaction descriptor for Duolingo, a subscription company. Duolingo is a language-learning app with gamified lessons and a paid Super (formerly Plus) tier that removes ads. A recurring charge is your Super or Family subscription, billed monthly or annually, possibly via Apple or Google if bought in-app.

What Is the DUOLINGO Charge?

DUOLINGO is a transaction descriptor for Duolingo, a subscription company.

Duolingo is a language-learning app with gamified lessons and a paid Super (formerly Plus) tier that removes ads. A recurring charge is your Super or Family subscription, billed monthly or annually, possibly via Apple or Google if bought in-app. It typically appears as DUOLINGO on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code DUOLINGO is the official identifier that Duolingo registered with Visa or Mastercard.

Is the DUOLINGO Charge Legitimate?

Duolingo is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Duolingo account to review recent activity.

How Do I Cancel or Dispute a DUOLINGO Charge?

  1. Identify the charge: Confirm the charge is from Duolingo by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Duolingo and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Duolingo customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the DUOLINGO transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Duolingo Use on Bank Statements?

Duolingo may also appear on your statement as:

Frequently Asked Questions About DUOLINGO

What is DUOLINGO on my bank statement?

DUOLINGO is a bank statement transaction code for Duolingo, a subscription company. Duolingo is a language-learning app with gamified lessons and a paid Super (formerly Plus) tier that removes ads. A recurring charge is your Super or Family subscription, billed monthly or annually, possibly via Apple or Google if bought in-app. It typically appears as DUOLINGO on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is DUOLINGO a scam?

Duolingo is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Duolingo account to review recent activity.

Why is DUOLINGO on my bank statement?

DUOLINGO appears on your statement because Duolingo processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel DUOLINGO?

To stop DUOLINGO charges from appearing on your statement, you need to cancel your Duolingo subscription or account. Log in to the Duolingo website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a DUOLINGO charge?

If you believe you have been charged incorrectly by Duolingo, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Duolingo and all its known transaction codes, visit the Duolingo merchant page.