DASHPASS — DoorDash Bank Charge Explained

DASHPASS on your bank statement is a transaction descriptor for DoorDash, a food & drink company. DoorDash is a food-delivery service in the US, Canada, Australia and other markets, with a DashPass subscription. Charges are per order plus fees and tips, while a fixed monthly amount is likely DashPass.

What Is the DASHPASS Charge?

DASHPASS is a transaction descriptor for DoorDash, a food & drink company.

DoorDash is a food-delivery service in the US, Canada, Australia and other markets, with a DashPass subscription. Charges are per order plus fees and tips, while a fixed monthly amount is likely DashPass. They typically appear as DOORDASH or DD *DOORDASH.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code DASHPASS is the official identifier that DoorDash registered with Visa or Mastercard.

Is the DASHPASS Charge Legitimate?

DoorDash is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your DoorDash account to review recent activity.

How Do I Cancel or Dispute a DASHPASS Charge?

  1. Identify the charge: Confirm the charge is from DoorDash by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to DoorDash and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact DoorDash customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the DASHPASS transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does DoorDash Use on Bank Statements?

DoorDash may also appear on your statement as:

Frequently Asked Questions About DASHPASS

What is DASHPASS on my bank statement?

DASHPASS is a bank statement transaction code for DoorDash, a food & drink company. DoorDash is a food-delivery service in the US, Canada, Australia and other markets, with a DashPass subscription. Charges are per order plus fees and tips, while a fixed monthly amount is likely DashPass. They typically appear as DOORDASH or DD *DOORDASH. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is DASHPASS a scam?

DoorDash is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your DoorDash account to review recent activity.

Why is DASHPASS on my bank statement?

DASHPASS appears on your statement because DoorDash processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel DASHPASS?

To stop DASHPASS charges from appearing on your statement, you need to cancel your DoorDash subscription or account. Log in to the DoorDash website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a DASHPASS charge?

If you believe you have been charged incorrectly by DoorDash, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about DoorDash and all its known transaction codes, visit the DoorDash merchant page.