CRYPTOCOM — Crypto.com Bank Charge Explained

CRYPTOCOM on your bank statement is a transaction descriptor for Crypto.com, a cryptocurrency company. Crypto.com is a cryptocurrency platform offering trading, a Visa card and other services. Charges can be crypto purchases, trading fees or card-related amounts that vary by transaction.

What Is the CRYPTOCOM Charge?

CRYPTOCOM is a transaction descriptor for Crypto.com, a cryptocurrency company.

Crypto.com is a cryptocurrency platform offering trading, a Visa card and other services. Charges can be crypto purchases, trading fees or card-related amounts that vary by transaction. They typically appear as CRYPTO.COM; treat unexpected crypto charges as a possible scam.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code CRYPTOCOM is the official identifier that Crypto.com registered with Visa or Mastercard.

Is the CRYPTOCOM Charge Legitimate?

Crypto.com has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

How Do I Cancel or Dispute a CRYPTOCOM Charge?

  1. Identify the charge: Confirm the charge is from Crypto.com by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Crypto.com and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Crypto.com customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the CRYPTOCOM transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Crypto.com Use on Bank Statements?

Crypto.com may also appear on your statement as:

Frequently Asked Questions About CRYPTOCOM

What is CRYPTOCOM on my bank statement?

CRYPTOCOM is a bank statement transaction code for Crypto.com, a cryptocurrency company. Crypto.com is a cryptocurrency platform offering trading, a Visa card and other services. Charges can be crypto purchases, trading fees or card-related amounts that vary by transaction. They typically appear as CRYPTO.COM; treat unexpected crypto charges as a possible scam. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is CRYPTOCOM a scam?

Crypto.com has received mixed reviews and reports of unexpected charges. If you do not recognise this charge, we recommend contacting your bank immediately to dispute it and request a chargeback. You do not need to contact the merchant first.

Why is CRYPTOCOM on my bank statement?

CRYPTOCOM appears on your statement because Crypto.com processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel CRYPTOCOM?

To stop CRYPTOCOM charges from appearing on your statement, you need to cancel your Crypto.com subscription or account. Log in to the Crypto.com website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a CRYPTOCOM charge?

If you believe you have been charged incorrectly by Crypto.com, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Crypto.com and all its known transaction codes, visit the Crypto.com merchant page.