CONFLUENCE — Atlassian Bank Charge Explained

CONFLUENCE on your bank statement is a transaction descriptor for Atlassian, a subscription company. Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use.

What Is the CONFLUENCE Charge?

CONFLUENCE is a transaction descriptor for Atlassian, a subscription company.

Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use. It typically appears as ATLASSIAN on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code CONFLUENCE is the official identifier that Atlassian registered with Visa or Mastercard.

Is the CONFLUENCE Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Atlassian account to review recent activity.

How Do I Cancel or Dispute a CONFLUENCE Charge?

  1. Identify the charge: Confirm the charge is from Atlassian by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Atlassian and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Atlassian Use on Bank Statements?

Atlassian may also appear on your statement as:

Frequently Asked Questions About CONFLUENCE

What is CONFLUENCE on my bank statement?

CONFLUENCE is a bank statement transaction code for Atlassian, a subscription company. Atlassian makes team tools including Jira, Confluence and Trello. A recurring charge is your subscription, typically billed per user monthly or annually across the products you use. It typically appears as ATLASSIAN on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is CONFLUENCE a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Atlassian account to review recent activity.

Why is CONFLUENCE on my bank statement?

CONFLUENCE appears on your statement because Atlassian processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel CONFLUENCE?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a CONFLUENCE charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Atlassian and all its known transaction codes, visit the Atlassian merchant page.