CITIBANK* — Citibank / Citi Card Bank Charge Explained

CITIBANK* on your bank statement is a transaction descriptor for Citibank / Citi Card, a financial services company. Citibank is a global bank offering credit cards, loans, and savings accounts. Charges appear for credit card repayments, annual membership fees, or interest charges.

What Is the CITIBANK* Charge?

CITIBANK* is a transaction descriptor for Citibank / Citi Card, a financial services company.

Citibank is a global bank offering credit cards, loans, and savings accounts. Charges appear for credit card repayments, annual membership fees, or interest charges. In the UK, Citi cards include cashback and travel reward products.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code CITIBANK* is the official identifier that Citibank / Citi Card registered with Visa or Mastercard.

Is the CITIBANK* Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Citibank / Citi Card account to review recent activity.

How Do I Cancel or Dispute a CITIBANK* Charge?

  1. Identify the charge: Confirm the charge is from Citibank / Citi Card by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Citibank / Citi Card and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does Citibank / Citi Card Use on Bank Statements?

Citibank / Citi Card may also appear on your statement as:

Frequently Asked Questions About CITIBANK*

What is CITIBANK* on my bank statement?

CITIBANK* is a bank statement transaction code for Citibank / Citi Card, a financial services company. Citibank is a global bank offering credit cards, loans, and savings accounts. Charges appear for credit card repayments, annual membership fees, or interest charges. In the UK, Citi cards include cashback and travel reward products. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is CITIBANK* a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your Citibank / Citi Card account to review recent activity.

Why is CITIBANK* on my bank statement?

CITIBANK* appears on your statement because Citibank / Citi Card processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel CITIBANK*?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a CITIBANK* charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about Citibank / Citi Card and all its known transaction codes, visit the Citibank / Citi Card merchant page.