CEX — CeX Bank Charge Explained

CEX on your bank statement is a transaction descriptor for CeX, a retail company. CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit.

What Is the CEX Charge?

CEX is a transaction descriptor for CeX, a retail company.

CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit. They typically appear as CEX or COMPUTER EXCHANGE on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code CEX is the official identifier that CeX registered with Visa or Mastercard.

Is the CEX Charge Legitimate?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your CeX account to review recent activity.

How Do I Cancel or Dispute a CEX Charge?

  1. Identify the charge: Confirm the charge is from CeX by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to CeX and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.
  4. Contact your bank: If the merchant does not resolve the issue, contact your bank or card issuer using the number on the back of your card. They can explain what options may be available and what information they need.

What Other Names Does CeX Use on Bank Statements?

CeX may also appear on your statement as:

Frequently Asked Questions About CEX

What is CEX on my bank statement?

CEX is a bank statement transaction code for CeX, a retail company. CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit. They typically appear as CEX or COMPUTER EXCHANGE on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is CEX a scam?

A charge from this merchant may relate to a purchase, subscription, trial or another transaction. Only you and your bank can confirm whether a payment was authorised. It may help to check your email for a receipt, or log into your CeX account to review recent activity.

Why is CEX on my bank statement?

CEX appears on your statement because CeX processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel CEX?

If you do not recognise this entry, contact your bank or card issuer and ask them to confirm the transaction and merchant details. Only you and your bank can confirm whether a payment was authorised.

How do I get a refund for a CEX charge?

If you cannot resolve this with the merchant, contact your bank or card issuer. They can explain what options may be available for this type of payment and whether any time limits apply.

For more information about CeX and all its known transaction codes, visit the CeX merchant page.