CEX — CeX Bank Charge Explained

CEX on your bank statement is a transaction descriptor for CeX, a retail company. CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit.

What Is the CEX Charge?

CEX is a transaction descriptor for CeX, a retail company.

CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit. They typically appear as CEX or COMPUTER EXCHANGE on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code CEX is the official identifier that CeX registered with Visa or Mastercard.

Is the CEX Charge Legitimate?

CeX is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your CeX account to review recent activity.

How Do I Cancel or Dispute a CEX Charge?

  1. Identify the charge: Confirm the charge is from CeX by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to CeX and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact CeX customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the CEX transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does CeX Use on Bank Statements?

CeX may also appear on your statement as:

Frequently Asked Questions About CEX

What is CEX on my bank statement?

CEX is a bank statement transaction code for CeX, a retail company. CeX is a second-hand electronics and games retailer that buys and sells phones, consoles, games and tech. Charges are one-off purchases that vary by item, and you may also see refunds or store credit. They typically appear as CEX or COMPUTER EXCHANGE on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is CEX a scam?

CeX is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your CeX account to review recent activity.

Why is CEX on my bank statement?

CEX appears on your statement because CeX processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel CEX?

To stop CEX charges from appearing on your statement, you need to cancel your CeX subscription or account. Log in to the CeX website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a CEX charge?

If you believe you have been charged incorrectly by CeX, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about CeX and all its known transaction codes, visit the CeX merchant page.