ASOS — ASOS Bank Charge Explained

ASOS on your bank statement is a transaction descriptor for ASOS, a retail company. ASOS is an online fashion retailer popular with younger shoppers, selling clothing, footwear and accessories. Most charges are one-off orders that vary in size, while a recurring amount is likely the ASOS Premier unlimited-delivery subscription.

What Is the ASOS Charge?

ASOS is a transaction descriptor for ASOS, a retail company.

ASOS is an online fashion retailer popular with younger shoppers, selling clothing, footwear and accessories. Most charges are one-off orders that vary in size, while a recurring amount is likely the ASOS Premier unlimited-delivery subscription. They usually appear as ASOS.COM on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code ASOS is the official identifier that ASOS registered with Visa or Mastercard.

Is the ASOS Charge Legitimate?

ASOS is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your ASOS account to review recent activity.

How Do I Cancel or Dispute a ASOS Charge?

  1. Identify the charge: Confirm the charge is from ASOS by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to ASOS and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact ASOS customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the ASOS transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does ASOS Use on Bank Statements?

ASOS may also appear on your statement as:

Frequently Asked Questions About ASOS

What is ASOS on my bank statement?

ASOS is a bank statement transaction code for ASOS, a retail company. ASOS is an online fashion retailer popular with younger shoppers, selling clothing, footwear and accessories. Most charges are one-off orders that vary in size, while a recurring amount is likely the ASOS Premier unlimited-delivery subscription. They usually appear as ASOS.COM on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is ASOS a scam?

ASOS is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your ASOS account to review recent activity.

Why is ASOS on my bank statement?

ASOS appears on your statement because ASOS processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel ASOS?

To stop ASOS charges from appearing on your statement, you need to cancel your ASOS subscription or account. Log in to the ASOS website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a ASOS charge?

If you believe you have been charged incorrectly by ASOS, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about ASOS and all its known transaction codes, visit the ASOS merchant page.