ASANA — Asana Bank Charge Explained

ASANA on your bank statement is a transaction descriptor for Asana, a subscription company. Asana is project-management software for organising tasks and team work. A recurring charge is your paid plan, billed per user monthly or annually.

What Is the ASANA Charge?

ASANA is a transaction descriptor for Asana, a subscription company.

Asana is project-management software for organising tasks and team work. A recurring charge is your paid plan, billed per user monthly or annually. It typically appears as ASANA or ASANA.COM on your statement.

This code appears on your bank statement because banks display a short payment reference — set by the merchant's payment processor — rather than the company's full trading name. The code ASANA is the official identifier that Asana registered with Visa or Mastercard.

Is the ASANA Charge Legitimate?

Asana is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Asana account to review recent activity.

How Do I Cancel or Dispute a ASANA Charge?

  1. Identify the charge: Confirm the charge is from Asana by checking your email for a receipt or logging into your account on their website.
  2. Cancel your subscription: If you no longer want the service, log in to Asana and cancel your subscription through account settings before the next billing date.
  3. Contact the merchant: If you do not recognise the charge, contact Asana customer support and ask for an explanation and refund.
  4. Dispute with your bank: If the merchant does not resolve the issue, call the number on the back of your card and ask to raise a chargeback on the ASANA transaction. Provide the transaction date and amount.
  5. Section 75 rights: If you paid by credit card and the amount was over £100, you may have additional protection under Section 75 of the Consumer Credit Act 1974.

What Other Names Does Asana Use on Bank Statements?

Asana may also appear on your statement as:

Frequently Asked Questions About ASANA

What is ASANA on my bank statement?

ASANA is a bank statement transaction code for Asana, a subscription company. Asana is project-management software for organising tasks and team work. A recurring charge is your paid plan, billed per user monthly or annually. It typically appears as ASANA or ASANA.COM on your statement. This descriptor appears because banks display a shortened payment code instead of the full company name.

Is ASANA a scam?

Asana is a well-known, legitimate company. Most charges from this merchant are authorised and relate to purchases or subscriptions you signed up for. If you don't recognise the charge, check your email for a receipt or log into your Asana account to review recent activity.

Why is ASANA on my bank statement?

ASANA appears on your statement because Asana processed a payment through their card payment provider. The code is set by their payment processor and is the official descriptor registered with Visa or Mastercard. Common reasons include a subscription renewal, a one-off purchase, or a trial period that has converted to a paid plan.

How do I cancel ASANA?

To stop ASANA charges from appearing on your statement, you need to cancel your Asana subscription or account. Log in to the Asana website, go to your account settings, and cancel your subscription. If you cannot find the cancellation option or do not recognise the charge, contact your bank to dispute it and block future payments.

How do I get a refund for a ASANA charge?

If you believe you have been charged incorrectly by Asana, first contact their customer support to request a refund. If they are unresponsive or unhelpful, contact your bank and ask to raise a chargeback. You typically have up to 120 days from the transaction date to raise a chargeback claim. For credit card purchases over £100, you may also be protected under Section 75 of the Consumer Credit Act.

For more information about Asana and all its known transaction codes, visit the Asana merchant page.